At Kotil Skin Science, we are committed to protecting your privacy and maintaining the confidentiality of the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book an appointment, submit a form, contact our clinic, or use our skin, hair, body, and aesthetic treatment services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily share with us, including:

• Full name
• Mobile number
• Email address
• Age or date of birth
• Gender
• City, area, or address
• Appointment details
• Treatment interest or concern

Health & Treatment-Related Information

To provide better consultation and treatment guidance, we may collect information related to:

• Skin concerns
• Hair concerns
• Body concerns
• Medical history shared by you
• Current skincare or haircare routine
• Allergy information
• Treatment history
• Before and after images, only when voluntarily shared or consented

Website & Technical Information

When you visit our website, we may automatically collect certain technical information, such as:

• Device type
• Browser type
• IP address
• Pages visited
• Time spent on the website
• Form submission activity
• Cookies and tracking data

2. How We Use Your Information

We use your information for the following purposes:

• To book and confirm appointments
• To contact you regarding your enquiry or treatment interest
• To provide consultation and treatment-related support
• To understand your skin, hair, or body concern better
• To share appointment reminders, follow-ups, or clinic updates
• To improve our website, services, and patient experience
• To send promotional offers or service updates, where permitted
• To maintain internal records for clinic operations
• To comply with applicable legal, medical, or regulatory requirements

We do not sell your personal information to any third party.

3. Medical Disclaimer

Information submitted through our website, forms, WhatsApp, calls, or social media is used only for appointment, consultation, and service-related purposes.

Website content, advertisements, blogs, or social media posts are for general awareness only and should not be treated as a substitute for professional medical advice, diagnosis, or treatment. Final treatment advice should only be taken after consultation with a qualified professional.

4. Consent

By using our website, submitting a form, booking an appointment, contacting our clinic, or sharing your details with us, you consent to the collection and use of your information as described in this Privacy Policy.

Where required, we may request additional consent before collecting or using sensitive treatment-related information, images, or medical details.

5. Sharing of Information

We may share your information only when necessary with:

• Doctors, consultants, therapists, or clinic staff involved in your care
• Appointment management or customer support teams
• Technology service providers such as website hosting, CRM, analytics, WhatsApp, SMS, or email platforms
• Payment or billing service providers
• Legal or regulatory authorities, if required by law

All such sharing is done only for legitimate clinic, service, operational, or legal purposes.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no online platform, website, server, or digital communication method can be guaranteed to be 100% secure. You should avoid sharing highly sensitive information through unsecured channels.

7. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance, understand visitor behaviour, and run relevant advertising campaigns.

These tools may help us measure:

• Website visits
• Page views
• Form submissions
• Ad performance
• User interest in services

You can disable cookies through your browser settings, but some website features may not function properly after disabling them.

8. Marketing Communication

We may contact you through phone, WhatsApp, SMS, email, or other communication channels for:

• Appointment confirmation
• Consultation follow-up
• Treatment reminders
• Offers and promotional updates
• Clinic service updates

You may request to stop receiving promotional communication at any time by contacting us.

9. Data Retention

We retain your personal and treatment-related information only for as long as necessary for:

• Appointment and consultation management
• Treatment follow-up
• Clinic records
• Legal, accounting, or regulatory requirements
• Internal service improvement

When the information is no longer required, we may delete, anonymise, or securely archive it.

10. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent where applicable
• Request deletion of your personal data, where legally permitted
• Raise a concern regarding how your data is being used

To make any such request, you can contact us at info@kotilskinscience.com or call +91 9871054183.

11. Children’s Privacy

Our services are not intended for children without the involvement of a parent or legal guardian. If a minor requires consultation or treatment, details should be submitted by a parent or guardian.

12. Third-Party Links

Our website may contain links to third-party platforms such as social media pages, payment gateways, Google Maps, WhatsApp, or external tools.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms. You should review their privacy policies separately.

13. Updates to This Privacy Policy

Kotil Skin Science may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

You are advised to review this page periodically to stay informed about how we protect your information.