These Terms & Conditions govern your access to and use of the Kotil Skin Science website, appointment booking services, consultation support, clinic communication, treatment-related information, and any other services offered by Kotil Skin Science.

By accessing our website, submitting an enquiry, booking an appointment, visiting our clinic, or using our services, you agree to follow these Terms & Conditions.

1. About Kotil Skin Science

Kotil Skin Science is a skin, hair, body, and aesthetic clinic offering consultation-based treatments and procedure-related services. Our services may include skin treatments, hair treatments, body treatments, laser hair reduction, pigmentation treatment, aesthetic procedures, and other related clinic services.

The information available on our website is provided for general awareness, service understanding, appointment support, and clinic communication purposes.

2. Use of Website

You may use this website only for lawful and genuine purposes. You agree not to misuse the website or its content in any way.

• You must not submit false, misleading, or incorrect information.
• You must not attempt to damage, hack, overload, or interfere with the website.
• You must not copy, reuse, or distribute website content without permission.
• You must not use our website for fraudulent, abusive, or unlawful activity.

3. Appointment Booking

Appointment bookings may be made through the website, phone call, WhatsApp, social media, clinic desk, or any other official communication channel used by Kotil Skin Science.

• Appointment availability depends on doctor, consultant, therapist, or clinic schedule.
• Submitting an enquiry does not guarantee appointment confirmation.
• Your appointment is confirmed only after communication from our clinic team.
• Kotil Skin Science may reschedule, cancel, or modify appointments due to operational or professional reasons.
• You are responsible for providing correct contact and appointment details.

4. Consultation & Treatment Disclaimer

All treatment-related suggestions, procedures, product recommendations, or service plans depend on professional assessment, individual concern, skin type, hair condition, body concern, medical history, lifestyle, and suitability.

• Final advice will be provided only after proper consultation or assessment.
• Results may vary from person to person.
• No treatment outcome is guaranteed.
• Some procedures may require multiple sessions.
• Side effects, downtime, or precautions may vary depending on the treatment.
• You must disclose allergies, medication, pregnancy, medical conditions, previous treatments, or any relevant health details before treatment.

5. Treatment Results

Treatment results shown on the website, advertisements, social media, or clinic material are for reference and educational purposes only. Individual results may differ.

• Results depend on concern severity, skin type, hair condition, age, lifestyle, aftercare, treatment consistency, and individual response.
• Before and after images, if used, are representative and may not reflect the same outcome for every person.
• Kotil Skin Science does not guarantee identical results for all clients.

6. Pricing, Offers & Payments

Prices, consultation charges, treatment packages, discounts, and offers may vary from time to time. Any pricing displayed online or shared through advertisements is subject to change without prior notice.

• Final pricing will be confirmed by the clinic team before treatment or billing.
• Offers may be limited-period, location-specific, service-specific, or subject to eligibility.
• Kotil Skin Science reserves the right to modify, extend, or withdraw any offer at any time.
• Payment terms will be communicated before service confirmation.
• Taxes, if applicable, may be charged as per law.

7. Cancellation, Rescheduling & Refunds

Cancellation, rescheduling, and refund requests are handled based on appointment status, service type, package terms, and clinic policy.

• You should inform the clinic in advance if you want to cancel or reschedule an appointment.
• Delay or no-show may affect your appointment slot.
• Paid consultation or treatment bookings may not be refundable once the service has been started, used, or blocked for your slot.
• Refund eligibility, if any, will be reviewed by the clinic based on the case and service status.
• Treatment packages, prepaid sessions, or promotional offers may have separate terms.

8. Patient Responsibilities

To ensure safe and appropriate consultation or treatment, you agree to provide accurate and complete information to the clinic.

• You must share correct personal and contact details.
• You must disclose relevant medical history, allergies, medication, pregnancy, previous procedures, and existing conditions.
• You must follow pre-treatment and post-treatment instructions given by the clinic team.
• You must avoid self-medication or combining outside treatments without professional advice.
• You must attend scheduled sessions on time for best treatment continuity.

9. Products & Aftercare

If skincare, haircare, bodycare, or aftercare products are recommended, they are suggested based on professional assessment and individual concern.

• You should use recommended products only as instructed.
• You should inform the clinic if irritation, allergy, discomfort, or unexpected reaction occurs.
• Product results may vary from person to person.
• Do not use products on broken, infected, or highly irritated skin unless advised by a professional.

10. Website Content & Intellectual Property

All content on this website, including text, graphics, design, layout, images, service descriptions, branding, logos, icons, videos, and visual elements, belongs to Kotil Skin Science or is used with appropriate permission.

• You may not copy, reproduce, republish, upload, modify, sell, or distribute website content without written permission.
• You may use the website content only for personal information and service understanding.
• Unauthorised use of our content, branding, or design may lead to legal action.

11. Third-Party Links & Tools

Our website may include links or integrations with third-party platforms such as Google Maps, WhatsApp, social media pages, payment gateways, analytics tools, advertising platforms, or booking tools.

• These third-party platforms are governed by their own terms and privacy policies.
• Kotil Skin Science is not responsible for third-party website content, security, errors, downtime, or policies.
• You should review third-party terms before using their services.

12. Communication Consent

By submitting your contact details, you allow Kotil Skin Science and its authorised team to contact you through phone call, SMS, WhatsApp, email, or other communication channels for appointment, consultation, follow-up, service updates, and promotional communication.

You may request to stop promotional communication by contacting us through our official email or phone number.

13. Privacy & Data Use

Your personal information is collected and used according to our Privacy Policy. By using this website or sharing your details with us, you also agree to our Privacy Policy.

Please review our Privacy Policy page to understand how Kotil Skin Science collects, uses, stores, and protects your personal information.

14. Limitation of Liability

Kotil Skin Science aims to provide accurate information and professional services. However, we are not responsible for losses, damages, or inconvenience caused due to:

• Incorrect information submitted by the user.
• Failure to follow professional advice or aftercare instructions.
• Individual variation in treatment response.
• Website downtime, technical errors, or third-party platform issues.
• Unauthorised use of website content or misuse of information.

15. Right to Refuse Service

Kotil Skin Science reserves the right to refuse, postpone, discontinue, or modify services in situations where treatment may not be suitable, safe, ethical, medically appropriate, or operationally possible.

• We may refuse service if false information is provided.
• We may refuse treatment if required medical information is not disclosed.
• We may decline service in case of abusive, inappropriate, or unsafe behaviour.
• We may suggest alternative consultation or medical referral where required.

16. Changes to Terms & Conditions

Kotil Skin Science may update, revise, or modify these Terms & Conditions from time to time. The updated version will be posted on this page.

Continued use of the website or services after updates means you accept the revised Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from website use, appointment booking, or clinic services shall be subject to the applicable jurisdiction of courts in Delhi, India.